Purchase online from the official website www.immersiveland.co.id click on Book Now.
Purchase at our ticket booth in Summarecon Mall Bekasi.
How do I know if there is availability?
Any dates with limited availability or those which have sold out will be clearly visible when you start your booking journey.
The purchase confirmation email hasn't been delivered, what should I do?
Refresh your inbox.
Check your spam folder.
If none of the above methods solve the problem, please contact us through this website.
Do I need to have my temperature checked and what if it’s too high?
To be safely admitted into Immersiveland, employees and visitors are asked to participate in a temperature check using a non-touch thermometer. These temperature checks are a condition of entry.
Guests who display a high temperature of 37.5°C or above will not be permitted entry and no refund.
Will I have to wait before entering Immersiveland?
You may have to wait around 10-15 minutes in some cases depends on actual situation.
Is re-entry permitted?
Re-entry is not permitted once you exit the Immersiveland (Amber) and or your 1-hour time slot runs out.
Can a stroller or wheelchair go inside Immersiveland?
Yes. Immersiveland is stroller and wheelchair friendly place
Do I have to wear a face mask/covering?
In line with Government regulations, visitors will be required to wear a face mask/covering within the area. Those who do not comply will be refused access to Immersiveland.
Can I date change or cancel my tickets after the purchase is completed?
In line with our Terms & Conditions, in buying tickets from us you understand and agree that:
Tickets purchased are only valid on the date and entry time slot printed on the Ticket.
Tickets are nonrefundable and may not be exchanged.
Do I have to print my e-tickets?
If you own a smartphone, tablet, or similar devices you don't have to print your tickets. Access your purchase confirmation email and display the ticket screen with QR code at the entrance.
How long can I stay inside the Immersiveland?
You have 1-hour time slot.
What can I expect on my visit?
The health and safety of our visitors and staff is always our number one priority and we have introduced additional hygiene and safety measures to ensure you have fun and safe visit.
How frequently are you sanitizing and cleaning?
All areas within Immersiveland are being cleaned and disinfected every hour during opening hours. Air Sterilization Devices with UVC Light Effect are also installed to prevent the spread of airborne illnesses.
What times will you be opening?
We have 8 schedule slots between 1 PM – 8 PM. You can check the availability here.
How will you enforce social distancing?
You will see clear markers and signs to allow areas within Immersiveland for social distancing. The total number of visitors in each time slot will also be limited.
Will tickets be available on the day?
If not sold out, you can still purchase tickets at our official website here, or at the ticket booth in Summarecon Mall Bekasi.
Where can I view my purchased tickets?
Refresh your inbox.
Check your spam folder.
If none of the above methods solve the problem, please contact us through this website.
Do I need to have my temperature checked and what if it’s too high?
You can view it on your purchase confirmation email. E-Ticket(s) will be sent to your email.
